Reality Based Group structures its mystery shopper program for businesses to generate data on customer service and operational standards. Using trained shoppers, the program evaluates real-time experiences through video and written feedback. These evaluations help companies assess performance and ensure procedures are followed across locations. Each program is customized to match busi... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf